Privacy Policy
Solarvia
Website: www.solarvia.com.au
Effective date: 21/06/2026
Introduction
Solarvia respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Solarvia collects, uses, stores, discloses and protects personal information when you visit our website, submit an enquiry, request a quote, complete a lead form, contact us by phone or email, or interact with our advertising, including Facebook, Instagram, Google and other digital platforms.
This Privacy Policy has been prepared with reference to the Privacy Act 1988 (Cth), the Australian Privacy Principles and common privacy practices used by Australian solar and battery businesses.
Personal information we collect
Solarvia may collect personal information including:
- Full name
- Phone number
- Email address
- Property address or postcode
- Suburb, state and location details
- Electricity bill information
- Solar or battery enquiry details
- Property ownership status
- Existing solar system details
- Preferred installation timeframe
- Communication history with us
- Website enquiry form submissions
- Meta/Facebook/Instagram lead form information
- Google Ads or website tracking information
- IP address, browser type, device type and website usage data
We generally do not collect sensitive information unless it is necessary and you provide it voluntarily.
How we collect information
We may collect personal information when you:
- Submit a form on our website
- Complete a Facebook or Instagram lead form
- Request a solar or battery quote
- Call, email or message us
- Book a consultation
- Provide your electricity bill or property details
- Interact with our ads or website
- Communicate with our sales, admin or installation team
We may also collect technical information through cookies, pixels, analytics tools and advertising platforms.
Why we collect your information
We collect personal information to:
- Respond to your enquiry
- Provide solar and battery quotes
- Assess your property and energy requirements
- Contact you about products and services
- Arrange site inspections or consultations
- Prepare proposals and contracts
- Process orders and installations
- Provide customer support
- Improve our website, ads and services
- Run marketing and remarketing campaigns
- Comply with legal, regulatory and business obligations
Use of Meta, Facebook, Instagram and Google lead data
If you submit your information through a Facebook, Instagram or Meta lead form, Solarvia may receive the details you provide, including your name, phone number, email address, postcode and answers to form questions.
We use this information to contact you about your solar or battery enquiry, provide a quote, arrange a consultation and follow up with relevant information.
We may also use advertising tools such as Meta Pixel, Google Analytics and similar technologies to understand website activity, measure ad performance and improve future advertising.
Direct marketing
Solarvia may contact you by phone, SMS, email or online advertising about solar, battery, energy storage, promotions or related services.
You can unsubscribe from email marketing at any time by using the unsubscribe link or by contacting us directly. You can also ask us not to contact you for marketing purposes.
Disclosure of personal information
Solarvia may disclose your personal information to:
- Employees, contractors and sales representatives
- Solar designers and installers
- Electrical contractors
- Network application or compliance support providers
- Product suppliers, manufacturers or warranty providers
- Finance providers, only if you request finance options
- CRM, email, SMS, phone and software providers
- Website, marketing and advertising service providers
- Accountants, insurers, legal advisers or business advisers
- Government, rebate, regulator or compliance bodies where required
- Any other party where you have consented or where required by law
We only disclose information where reasonably necessary for our business activities, customer service, installation, compliance or legal obligations.
Finance enquiries
If you request finance, payment plans or interest-free options, we may collect and share relevant information with finance providers or brokers to assist with your enquiry. Solarvia does not provide credit unless specifically authorised and disclosed.
Cookies, pixels and analytics
Our website may use cookies, tracking pixels and analytics tools including Meta Pixel, Google Analytics, Google Ads and similar services.
These tools may collect information about how visitors use our website, which pages they view, which ads they interact with and whether they submit an enquiry.
You may disable cookies through your browser settings, although some website features may not work properly.
Storage and security
Solarvia takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored in email systems, CRM platforms, cloud storage, lead management tools, website databases and secure business systems.
While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.
Overseas disclosure
Some of our service providers, software platforms, cloud systems, advertising platforms or CRM providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that your information is handled securely and consistently with applicable privacy obligations.
Accessing or correcting your information
You may request access to the personal information we hold about you. You may also ask us to correct information if it is inaccurate, outdated or incomplete.
To request access or correction, please contact us using the details below.
Complaints
If you believe your personal information has been mishandled, please contact us first so we can investigate and respond.
We will aim to respond to privacy complaints within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Links to third-party websites
Our website or ads may contain links to third-party websites, including product manufacturers, finance providers, government rebate pages or social media platforms.
Solarvia is not responsible for the privacy practices of third-party websites.
Updates to this Privacy Policy
Solarvia may update this Privacy Policy from time to time. The latest version will be published on our website.
Contact us
For privacy questions, access requests, corrections or complaints, please contact:
Solarvia
Website: www.solarvia.com.au
Email: info@solarvia.com.au
Phone: +61 2 8860 9114
Address: Level 5, 4 Columbia Court, Nexus Norwest, 2153, Australia